Frequently Asked Questions

What file quality do I need?

Our image enhancement process allows us to make almost every picture into amazing photo canvas prints, including jpeg gif png tiff psd ai doc ppt zip xls and many more!

If, however, we do receive an image that is too small to print well at the desired size, we will contact you before printing. You can also send us an email (address above) with the image attached and we’ll let you know the recommended range of canvas sizes for that picture.

What is a wrapped canvas print?

The most popular canvas printing option is to have your canvas wrapped around a solid wooden frame. We offer three sizes of frames (3/4 inch wrap, 1 ½ inch wrap, and 2 ½ inch wrap). The larger the wrap size, the further the canvas will project on the wall. The most popular wrap types are the standard wrap (3/4 inch) and the gallery wrap (1 ½ inch).

We also print images directly to canvas without wrapping them. If you are getting your canvas printed with the intention of wrapping it yourself or locally, please let us know and we can prepare the canvas for a successful wrap.

Should I pick gloss, matte, or no varnish for my canvas?

The choice between gloss, matte, or no varnish on your canvas print is both a matter of personal preference and function.

Gloss Varnish: Gloss gives the canvas a very slight shine and highlights the color. It also serves as a protective coating adding durability to your canvas.

Matte Varnish: Matte varnish dulls the effect of sunlight on your canvas and serves as a protective coating to increase the durability of the canvas print.

No Varnish: Some customers prefer that no varnish be applied to the canvas. This is an uncommon choice and most customers choose this if they are going to apply their own varnish.

Most customers choose gloss varnish. If you are unsure of the varnish you want on your canvas, we generally recommend gloss unless the canvas is going to be placed in hard direct light.

How do I know what my canvas is going to look like when it arrives?

The canvas preview tool at RoyalCanvas allows you to place your photo onto the canvas and get an immediate and accurate view of how your canvas will be stretched.

If I order today, how long until my canvas ships?

The production time for a canvas averages 3 to 5 business days depending on the season and volume. We do everything we can to get the canvases printed and shipped as fast as possible while also maintaining the highest quality standards.

Transit time once the canvas is shipped varies according to location. We ship canvases from Virginia. US canvas orders ship via Fedex and delivery is within 5 days to almost every location.

For Canadian canvases we use both Fedex and USPS depending on the region. Most canvases arrive within 7 to 10 days of shipping. When shipping to Canada there is always the chance of a customs inspection which can delay delivery.

What is the cost of shipping?

Shipping is charged based on package size and numbers of pairs of prints (2 prints = 1 shipping charge). The rates can be found on the checkout page when completing your order.

What if I am not happy with my canvas when it arrives?

Our return policy is simple. If you are not happy with your canvas print, you can return it for a refund.

How long do the canvas prints last?

We use top quality canvas and archival inks that are rated to last for over 100 years.

Do you offer a service where one image can be spread across multiple canvases?

Yes. Simply choose to get started making your canvas and you can select 2, 3, and 4 panel canvas options.

I’m an artist and I sell canvas prints. Do you have a program for artists and photographers?

Yes. Please email us (address above) and we’ll get back to you right away with the details.

Why should I choose RoyalCanvas as my printer?

Our business depends on customers coming back and spreading the word about the quality of our canvas prints. In order to have that happen, we have to adhere to the best canvas printing practices so we impress each customer.

Every canvas print we make is considered a point of pride for us. We use the best materials and have top notch professional canvas printers do all of the work on your canvas.

We are quick to respond and we listen to everything our customers say. Everyone says their customers come first. We prove it with our live chat service, our prompt responses to emails, our canvas print deals, and our dedication to having the best canvas prints available anywhere in the world.

What do you mean when you say 100% Satisfaction Guaranteed?

At RoyalCanvas.com we are always ready to do whatever it takes to make sure you are completely satisfied with your print. We take great care in crafting your canvas but if for some reason it is damaged or you are not satisfied we will immediately replace it or offer you a complete refund.

If you have any concerns or questions contact us at any time and we will work with you to ensure that the final product lives up to your every expectation.

Remote/Freight Shipping

If it turns out that the shipping price for your order is dramatically higher than average or if the package gets classified as freight, we will offer the customer the option to pay for shipping or have the order refunded. We do not cover unexpectedly high or freight shipping costs.

Email Contact

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service@royalcanvas.com

This is the fastest way to guarantee your concern is addressed.

Live Chat

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Live Chat operators are available during normal office hours.

Phone Support

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service@royalcanvas.com

Our customer service representatives work at the same office as our printing professionals so that we can quickly and efficiently relay information between customers and our printers.

To make sure that all customer support cases are handled as quickly as possible, we begin all issues through email. If a call is needed to resolve an issue, please make note of your phone number and the best times to reach you.